Service & Repair

We’re a Yorkshire-based, family-run business and we understand that, as vets, you require the utmost confidence in the products and equipment you invest in.

With over twelve years of experience working with incubators and other veterinary instruments, we can offer you complete peace of mind when it comes to service and repairs.

High-quality support.

We’re based in the UK and offer rapid, reliable support via telephone and email.

Reliable repairs.

Our main priority is to minimise the downtime of your equipment and business. Therefore, each service and repair request is reviewed on a case-by-case basis.

The first port of call is to repair the machine remotely, sending you the parts directly with clear instructions on how you can resolve your issue.

However, if that option is not viable, we can arrange collection of the machine and fix the problem at our repair centre.

Peace of mind.

We stock a complete set of consumables, such as filters and tubing.

You can subscribe to a regular service pack to ensure your equipment stays in excellent condition.

Meanwhile, in case of the extremely unlikely event that any parts of your machine fail, we always work in your best interests to quickly find a solution.

Courtesy equipment.

We always strive to minimise the downtime of your business and equipment.

In very rare, severe cases where we cannot repair a machine promptly, we provide courtesy equipment to ensure your practice continues to run smoothly.

Transparent warranties.

All of our machines are covered by a minimum of one year by a manufacturers’ warranty, with many of our suppliers providing even longer guarantee periods.

We strive to work in your best interests and if requested we’ll automatically register your warranty and send written confirmation within days of your order.